Shipping Policy

At Yesterday's Keeps, every order is handcrafted and made to order with care. Since we are a small team and because your custom photo magnets are created specifically for you, we need a little time to prepare each order before it is shipped.

Where We Ship

We currently ship within Canada only.

At this time, we do not offer shipping to the United States or internationally.

Processing Time

All orders are handcrafted and made to order. Please allow approximately 2-3 business days for us to create and prepare your order once it has been received.

Processing time begins once your order and photo(s) have been received and are ready for production.

We appreciate your patience while we carefully create your custom magnets!

Please note that processing time is separate from shipping time.

2–3 business days for production + shipping time = estimated total delivery time.

During holidays, sales, or particularly busy periods, processing may take a little longer. If there is a significant delay with your order, we will do our best to keep you informed.

Shipping Times

Once your order has been completed and shipped, you will receive a shipping confirmation email with tracking information when available.

Delivery times depend on your location and the shipping service used. Delivery may take longer for remote or northern locations, during holidays, or due to weather and other circumstances outside our control.

Please keep in mind that shipping times are estimates and are not guaranteed.

Shipping Rates

Shipping costs are calculated at checkout based on your order and delivery address.

From time to time, we may offer free shipping promotions or flat-rate shipping. Any applicable shipping offer will be clearly displayed at checkout.

Tracking

When a tracking number is available, it will be provided to you once your order has shipped.

Please keep an eye on your tracking information for the most up-to-date delivery status.

Once an order has been handed over to the shipping carrier, delivery is outside of our direct control.

Incorrect or Incomplete Addresses

Please double-check your shipping address before placing your order.

We are not responsible for delays, additional shipping costs, or packages returned to us because an incorrect or incomplete address was provided at checkout.

If your package is returned to us, please contact us. Additional shipping charges may apply to resend the order.

Lost, Damaged, or Delayed Packages

We carefully package your custom photo magnets to help protect them during shipping.

If your package arrives damaged, please contact us as soon as possible and provide photos of the damaged packaging and product.

If your package appears to be lost or significantly delayed, please contact us and we will do our best to assist you.

Please understand that shipping delays can occur and delivery dates are not guaranteed.

Undeliverable or Unclaimed Packages

If a package is returned to us because it was refused, unclaimed, or could not be delivered due to an incorrect address, we will contact you to arrange reshipping.

Additional shipping charges may apply.

Questions About Your Order?

If you have any questions about shipping or your order, please contact us at yesterdayskeeps@gmail.com and include your order number.

We're happy to help!